Industry White Papers
We are more than just technologists; we are problem solvers.
Our industry white papers showcase PCG’s ability to work in a diverse environment to provide strategic and timely solutions.
PCG optimizes strategies to ides contact center | white paper
The partnership between PCG (a certified Minority Business Enterprise) and Deliotte transformed call center operations during the COVID-19 pandemic.
As unemployment claims surged due to the global health crisis, IDES faced unprecedented challenges in managing the influx of calls and ensuring timely and efficient services. PCG leverages its expertise to collaborate with Deloitte to implement innovative strategies, optimize processes, and enhance the overall call center operations, resulting in improved customer service and operational efficiency.
pcg provides support for Evolent members and providers | white paper
The partnership between PCG (a certified Minority Business Enterprise) and Evolent provided call center operations support for Members and Providers.
We strive to improve customer service, increase accessibility, develop cost savings solutions, and advance technology. PCG leverages its expertise to collaborate with Evolent to implement innovative strategies, optimize processes, and enhance the overall call center operations, resulting in improved customer service and operational efficiency.
PCG collaborates with Deloitte to manage communication aspect of Covid-19 contact tracing
PCG collaborated with Deloitte and the Illinois Department of Health to focus on core responsibilities of conducting interviews, providing guidance, and collecting critical information while efficiently managing the communication aspects of contact tracing.
PCG was vital in assisting the IDPH to quickly gather and disseminate accurate information, adapt guidelines and protocols, and educate the public and healthcare professionals about the evolving nature of the virus.
Why Choose PCG?
Problem-Solvers: We prioritize addressing the root cause of issues over simply dealing with the symptoms.
Unyielding Excellence: Our unique IMPACT project methodology promises superior quality and effectiveness across all projects.
Trusted Partners: Our team collaborates closely with clients as strategic partners, focusing on mutual success and growth.
Regulatory Compliance: We are HITRUST compliant and PCI certified, demonstrating our dedication to safeguarding your business.